Getting started

General

• What is the price for a shipment?
• How do I pay for my shipment?

Pallet transport to business and consumers

• What is the maximum height of a pallet?
• What is the maximum weight per pallet?
• How many pallets can I ship per booking?
• Does Quicargo support pallet exchange?
• What kind of goods can I ship using Quicargo?
• Can I ship pallet orders to all countries within Europe?

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Parcel transport

• Can I ship parcel orders to all countries within Europe?
• What are the maximum weight and dimensions allowed for a parcel?

Pallet transport to Amazon warehouses

• How can I place an Amazon shipment at Quicargo?
• How long does an Amazon shipment usually take?

When booking

Order input

• Pickup and delivery time - booking timeslots
• Can the carrier call me before pickup/delivery?
• Is it possible to use Quicargo for consumer addresses/B2C shipments?
• Can I add special requests/instructions to my orders?
• How is the price calculated?
• What should I be aware of at my pickup and delivery addresses?

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Special cases

• Shipping to bol.com

Carrier information

• How does Quicargo ensure quality with their carriers?
• Does Quicargo have their own trucks?
• Where are Quicargo’s carriers from?
• I have a complaint/feedback about my carrier, what should I do now?

After booking

What to prepare?

• Preparing your shipment - labels & CMR
• How can I cancel my order?
• Are there additional costs for waiting time at pickup and/or delivery address?
• Can I change my order once it has been confirmed?

Status of my order

• What is the estimated time of arrival (ETA) for my order/ when will my order be picked up and/or delivered?
• What should I do when my shipment is not picked up and/or delivered?
• The pick-up and/or delivery of my shipment is delayed, what can I do?
• What happens if my shipment is lost?

After the delivery of your order

General

• When will I receive my invoice?
• How can I view my POD/CMR?

Something is wrong

• Why do I have to pay extra costs for a second pickup/delivery attempt?
• Why are there extra costs charged in my order?
• What can I do when goods are damaged during transport?
• My shipment is marked as delivered on the Quicargo platform, but it has not been delivered yet. What should I do?

General questions

General

• How to connect with Quicargo via SFTP/FTP with XML
• How to connect with Quicargo via SFTP/FTP with CSV
• How to connect with Quicargo API
• How to connect Quicargo to the Transsmart via nShift system
• How to connect Quicargo in the Picqer platform
• How can I change my invoicing information?

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For Carriers

Algemeen

• Failed pickup / delivery attempt
• When registered, do I instantly receive matching requests?
• How can I accept a matching request?
• What should I do when I am late for a pickup or delivery?
• Extra waiting time occurred at the pickup/delivery location
• How and in what timeframe will I be paid?

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