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What to prepare?
Preparing your shipment - labels & CMR
How can I cancel my order?
Are there additional costs for waiting time at pickup and/or delivery address?
Can I change my order once it has been confirmed?
Status of my order
What is the estimated time of arrival (ETA) for my order/ when will my order be picked up and/or delivered?
What should I do when my shipment is not picked up and/or delivered?
The pick-up and/or delivery of my shipment is delayed, what can I do?
What happens if my shipment is lost?
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