After booking

What to prepare?

• Preparing your shipment - labels & CMR
• How can I cancel my order?
• Are there additional costs for waiting time at pickup and/or delivery address?
• Can I change my order once it has been confirmed?

Status of my order

• What is the estimated time of arrival (ETA) for my order/ when will my order be picked up and/or delivered?
• What should I do when my shipment is not picked up and/or delivered?
• The pick-up and/or delivery of my shipment is delayed, what can I do?
• What happens if my shipment is lost?