What should I do when a shipment is damaged?

When a shipment is damaged, please notify our service team via service@quicargo.com.

Quicargo will at first facilitate the contact between you and the carrier until it's determined where the responsibility lies. If the customer is in their right and decides to raise a claim, this will be handled directly with the carrier. It is very important that the cargo is packed accordingly in order to start a claim. 

If you want to file a claim, make sure you prepare the following documents:

• A signed POD that mentions damage/loss of cargo
• Pictures demonstrating the damaged packaging/cargo
• Commercial invoice to determine the value of the goods