In the unfortunate event that your shipment is lost by the carrier then the general AVC or CMR (international shipments) insurance will cover your shipment. The responsible carrier will need to receive the invoice stating the value of your goods for a claim to be handed in.

Quicargo will facilitate the communication between you and the carrier to resolve the claim as quickly as possible. Should you have any questions in regard to your claim you are advised to get in contact with our service team by sending an email to service@quicargo.com.