Why are there extra costs charged in my order?

It is unfortunate that sometimes pickups / deliveries may not go according to plan. In such situations, a failed pickup / delivery attempt is booked, resulting in additional costs. To avoid incurring these expenses, we always try to contact the contact person and/or the shipper to explore alternative solutions before proceeding with a second attempt.

Some of the reasons why a carrier may not be able to pick up or deliver the goods include unprepared pallets, incorrect addresses, and long waiting times. To address such issues promptly, it is important for the contact person at the relevant location to be available.

Pickup

• Domestic order: 70% of the order rate
• International order:
  100% of the order rate

Delivery:

• 100% of the order rate

For every shipment, there is a standard timeframe for drivers to load/unload the pallets. However, sometimes it might take longer. For example when it is very busy in a warehouse or it turns out there is a reference required.

The standard waiting time is as follow:

• 1-2 pallets -> 15 minutes is the standard waiting time 
• 3-19 pallets -> 30 minutes is the standard waiting time
• 20-33 pallets -> 1 hour is the standard waiting time, 2 hours for international shipments 

€15 per 15 minutes (rounded to the nearest 15 minutes) with a maximum of €500 for the day.

Once the cancellation cut-off time has passed, the carrier has already scheduled the trip for the following day. The truck routes are planned with various criteria in mind, and any changes to this planning may incur additional costs. Therefore, cancelling the order after the deadline will result in charges to cover these costs.

The cancelation of the order can be done directly in the platform as explained here.

Cancelation before the cut-off time:

• Free of charge

Cancelation after the cut-off time | before the order is loaded:

• Domestic order: 70% of the order rate
• International order:
  100% of the order rate

Cancelation after the cut-off time | after the order is loaded:

• 100% of the order rate

Cancelation after the cut-off time | after failed pickup attempt:

• Free of charge (The failed pickup attempt and any previous extra costs are being charged)

Cancelation after the cut-off time | after failed delivery attempt:

• Free of charge (The failed pickup attempt, the return costs and any previous extra costs are being charged)

When a carrier cannot deliver a shipment, there might be return costs. Carriers can charge return costs when they have to take the pallet back to their warehouse before being able to do a second delivery attempt, or when a shipment is refused and has to be sent back to the loading location. These return costs are covering the extra kilometers they have to drive for the order.

Be aware that even in case of damage, we are charging the return costs. These costs are then reimbursed by the insurance after the claim has been approved.

Return costs while delivery is in-transit:

• 70% of the order rate

Return costs while delivery is planned:

• 100% of the order rate

Return costs after a failed delivery attempt:

• 100% of the order rate

Accurate input of information is crucial when making a booking. Any error in details such as the number of pallets, measurements, or weight can result in additional charges due to the extra space required or rescheduling of the order with the carrier. Hence, it is vital to provide correct information to avoid incurring extra costs.

Calculated based on the edited details in the order.

Quicargo is a business to business (B2B) platform and therefore our standard is to pick up and deliver with a big truck (14M). If a shipment has to be delivered at a private address instead (B2C) or when the pickup/delivery address has limited access, we have to send a box-truck instead. In that case we will add a boxtruck surcharge, as most carriers have trucks as their standard vehicle and have less boxtrucks available. Also, a box truck has limited capacity and fits a maximum of 8 loading meters compared to 13,2 loading meters for a trailer.

Varies in function of the destination and the amount of loading meters booked

We are able to create the export document. The exact price for this extra service will be communicated to you as soon as possible as it is dependent on the amount of HS codes. Please fill in the Power of Attorney in the attachment and send it in the reply in case you want the carrier to create an export document.

At least €70