General
- As a customer, how and when can I reach the Quicargo service team?
- What is the price for a shipment?
- What kind of goods can I ship using Quicargo?
- How long does a shipment within Europe usually take?
- Can I ship to all countries within Europe?
- Is my shipment insured?
Pallet Information
Amazon
When booking
- Is it possible to use Quicargo for consumer addresses/B2C shipments?
- Can I add special requests/instructions to my shipments?
- How is the price calculated?
- What should I be aware of at my pick-up and delivery addresses?
- What is a pallet jack and when do I need it?
- What is a mounted forklift and when do I need it?
After booking
- What is the estimated time of arrival (ETA) for my order/ when will my order be picked up and / or delivered?
- How can I cancel my order?
- What should I do when my shipment is not picked up and/or delivered?
- Can I change my order once it has been confirmed?
- The pick-up and/or delivery of my shipment is delayed, what can I do?