We always try to deliver your shipments from A to B in the best way possible. However, there are different factors at play that can cause a delay or other complications. This may result in extra costs, as often carriers have to reschedule their planning. We always try our best to keep these costs as limited as possible and to inform you immediately. In this article we will describe the most frequent situations resulting in extra costs. (Please be aware that these are examples and not every situation may be mentioned here)
Misinformation
Accurate input of information is crucial when making a booking. Any error in details such as the number of pallets, measurements, or weight can result in additional charges due to the extra space required or rescheduling of the order with the carrier. Hence, it is vital to provide correct information to avoid incurring extra costs.
Waiting costs
For every shipment, there is a standard timeframe for drivers to load/unload the pallets. However, sometimes it might take longer. For example when it is very busy in a warehouse or it turns out there is a reference required.
The standard waiting time is as follow:
- 1-2 pallets -> 15 minutes is the standard waiting time
- 3-19 pallets -> 30 minutes is the standard waiting time
- 20-33 pallets -> 1 hour is the standard waiting time, 2 hours for international shipments
- Waiting day -> for one waiting day 500 euros will be charged.
If the standard waiting time is exceeded, an additional cost of €15 per 15 minutes (rounded to the nearest 15 minutes) will be incurred to compensate the carrier for their waiting time. You will be promptly notified if such a situation arises. It is important to note and adhere to the standard waiting time to avoid incurring extra costs.
Failed pickup/delivery attempt
It is unfortunate that sometimes pickups or deliveries may not go according to plan, such as when the recipient is unavailable. In such situations, a failed pickup/delivery attempt are booked, resulting in additional costs. To avoid incurring these expenses, we always try to contact the contact person and/or the shipper to explore alternative solutions before proceeding with a second attempt. If the problem cannot be resolved or the responsible person is unreachable, the carrier may leave only after obtaining our permission.
Some other reasons why a carrier may not be able to pick up or deliver goods include unprepared pallets, incorrect addresses, and long waiting times. To address such issues promptly, it is important for the contact person at the relevant location to be available.
The extra costs associated with these attempts are as follows:
For domestic transport, 70% of the order rate is charged for a failed pickup attempt, and 100% of the order rate is charged for a failed delivery attempt.
For international transport, 70% of the order rate is charged for a failed pickup attempt, and 100% of the order rate is charged for a failed delivery attempt.
Accessibility surcharge
Quicargo is a business to business (B2B) platform and therefore our standard is to pick up and deliver with a big truck (14M). If a shipment has to be delivered at a private address instead (B2C) or when the pickup/delivery address has limited access, we have to send a box-truck instead. In that case we will add a boxtruck surcharge, as most carriers have trucks as their standard vehicle and have less boxtrucks available. Also, a box truck has limited capacity and fits a maximum of 8 loading meters compared to 13,2 loading meters for a trailer.
Time slots
Usually we assume a shipment can be delivered between 8.00 AM -17.00 PM. However, for some shipments a pickup/delivery timeslot is required. In that case, you can select the desired timeslot when booking the order. The tighter the timeslot is, the higher the costs will be as the carrier has to adjust their planning accordingly.
Return costs
When a carrier cannot deliver a shipment, there might be return costs. Carriers can charge return costs when they have to take the pallet back to their warehouse before being able to do a second delivery attempt, or when a shipment is refused and has to be sent back to the loading location. These return costs are covering the extra kilometers they have to drive for the order.
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