What should I do when my shipment is not picked up/delivered? Kars December 09, 2020 09:06 Updated We request that you reach out to our service team. You can do this by either sending an email to firstname.lastname@example.org or calling us on 020-2620216. Related articles Who can I contact when I have a question about my shipment? What happens in case of difficulties during transport? When do I know who my carrier is? How can I track my shipment? My pallet is not ready or no one was present at the pickup/delivery address Comments 0 comments Please sign in to leave a comment.